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National Answering Service, Answer Service Oklahoma, Call Service Nationwide
Title: National Answering Service, Answer Service Oklahoma, Call Service Nationwide
PR: 
Description:
In this fast paced world, if someone calls and they get a voicemail or answering machine, they are going to hang up and call the next person in the yellow pages. Having a live person answer makes them feel reassured that someone will call them back.
In this fast paced world, if someone calls and they get a voicemail or answering machine, they are going to hang up and call the next person in the yellow pages. Having a live person answer makes them feel reassured that someone will call them back.
INTRODUCTION
The point of this report is to demonstrate the importance of having a live operator service to handle your client’s phone calls rather than implementing an automated voicemail system.
There was a time when automated voicemails began to become THE way of doing business between the consumer and the business. However, as the business and consumer markets evolve, there needs to be willingness to implement various methods of communication that are personal for your clients, not impersonal.
There are processes that you might employ in your business that require a voicemail system. This is ok to do since your client is fully aware of the procedure they must follow in order to deliver certain information to you, i.e. surveys, satisfaction or complaint hotlines.
As we move forward in this report, we will discuss various topics to give you the ability to make an educated decision about how to handle your answering service needs and requirements.
We will look at the:
• Cost to implement a voicemail system.
• Impersonal effect a voicemail system has on the caller.
• On-going hardware maintenance.
• Long term savings you can expect from using an automated voice mail system.
So, let’s get right into it! Ready? Here we go!
STATISTICS
A study was released not long a go attempting to show the ineffectiveness of voicemail versus LIVE call center services.
• Group A
Calls were answered by a voicemail system
• Group B
Calls were answered by an answering service
• Group C
Calls were answered by the business owner 24/7
Summation of Results:
• Group C’s actions created the best customer satisfaction plus increased new customer acquisitions.
• Group B’s efforts fell slightly short of Group C.
• Group A was the most ineffective method for communication between business owner and customer; showed that over 70% of callers NEVER left a voicemail.
It would appear from this simple study that “voicemail is killing business.”
"We have known for years that people are three times more likely to leave a message with a live person than they would with voicemail. Voicemail is killing businesses," Drumheller said. "People look at voicemail as a cheap alternative. It may be cheap, but it is not inexpensive."
--- Alex Drumheller of one of the leading internet based call centers
ASSISTANCE
Answer Service of McAlester
1201 North Main Street
McAlester, Oklahoma 74501
(877) 569-3470
NationalAnswerService.com
AnswerServiceMcAlester.com
This free report is written by Jeremy Nelson [jdnelson.info] and brought to you by Answer Service of McAlester.
© Copyright 2010 Jeremy Nelson, All Rights Reserved.
The point of this report is to demonstrate the importance of having a live operator service to handle your client’s phone calls rather than implementing an automated voicemail system.
There was a time when automated voicemails began to become THE way of doing business between the consumer and the business. However, as the business and consumer markets evolve, there needs to be willingness to implement various methods of communication that are personal for your clients, not impersonal.
There are processes that you might employ in your business that require a voicemail system. This is ok to do since your client is fully aware of the procedure they must follow in order to deliver certain information to you, i.e. surveys, satisfaction or complaint hotlines.
As we move forward in this report, we will discuss various topics to give you the ability to make an educated decision about how to handle your answering service needs and requirements.
We will look at the:
• Cost to implement a voicemail system.
• Impersonal effect a voicemail system has on the caller.
• On-going hardware maintenance.
• Long term savings you can expect from using an automated voice mail system.
So, let’s get right into it! Ready? Here we go!
STATISTICS
A study was released not long a go attempting to show the ineffectiveness of voicemail versus LIVE call center services.
• Group A
Calls were answered by a voicemail system
• Group B
Calls were answered by an answering service
• Group C
Calls were answered by the business owner 24/7
Summation of Results:
• Group C’s actions created the best customer satisfaction plus increased new customer acquisitions.
• Group B’s efforts fell slightly short of Group C.
• Group A was the most ineffective method for communication between business owner and customer; showed that over 70% of callers NEVER left a voicemail.
It would appear from this simple study that “voicemail is killing business.”
"We have known for years that people are three times more likely to leave a message with a live person than they would with voicemail. Voicemail is killing businesses," Drumheller said. "People look at voicemail as a cheap alternative. It may be cheap, but it is not inexpensive."
--- Alex Drumheller of one of the leading internet based call centers
ASSISTANCE
Answer Service of McAlester
1201 North Main Street
McAlester, Oklahoma 74501
(877) 569-3470
NationalAnswerService.com
AnswerServiceMcAlester.com
This free report is written by Jeremy Nelson [jdnelson.info] and brought to you by Answer Service of McAlester.
© Copyright 2010 Jeremy Nelson, All Rights Reserved.